Frequent asked questions

Isn’t your question answered? Get in contact with our team.
About us
Where are you located?

We are located in The Netherlands, Turkey, The United Arab Emirates, Singapore, Houston, Azerbaijan, Malaysia, and Kazakhstan. For contact details and addresses, view our contact page.

What services do you provide?

We provide services in the following departments: freight forwarding, warehousing & distribution, chartering & project logistics, customs formalities, 3rd party logistics and in-house logistics. We also specialize in creating tailor-made solutions, so feel free to contact us and find out what we can do for you!

What industries are within your expertise?

We aim to be the partner of choice in the Energy, Chemical and Maritime sectors, but we also have a lot of experience in the Automotive, Aviation and Aerospace, Agriculture, Retail & E-commerce, and Technology sectors.

What are your certificates and compliances?

We are ISO 9001, ISO14001, AEO, and IATA certified.

Are there any job openings within Rulewave?

Our available jobs can be viewed here. We also have an open application option.

About the industry
What are incoterms?

Incoterms are internationally recognized rules that specify which party is responsible for paying for and managing the logistical activities of a shipment, such as documentation, insurance and more. Read more about them in our blog.

What is freight forwarding?

Freight forwarding is the process of shipping goods from origin to destination. A freight forwarder is the person or company that coordinates this process.

What is warehousing?

Originally, warehousing is the process of inbound, storage and outbound. However, at Rulewave we call it warehousing+, because to us it also includes quality testing, procurement, (re-)packing, assembling, labeling, and much more.

What is 3pl?

3pl stands for third party logistics. It stands for outsourcing (the majority) of the logistical process to a logistic operator. This also includes preparing the shipment, cross-docking, stock management and returns.

What is in-house logistics?

In-house logistics is the management of the goods by a logistics partner. This includes purchase order management, returns, quality checks, assembling, packing and more.

About our certificates and compliances
What does the ISO 9001 certificate stand for?

The ISO 9001 certificate gets awarded based on a number of quality management principles, such as the motivation and implication of top management, a strong customer focus, the process approach and continual improvement. The certificate bears witness to the consistent good-quality of products and services.

What does the ISO 14001 certificate stand for?

The ISO 14001 certificate gets awarded when a company meets a set of criteria for an effective environmental management system. It provides assurance that environmental impact is being measured and improved.

What does the AEO certificate stand for?

This certificate is awarded to international traders who work in close cooperation with customs authorities. This results in a reductions of delays in relation to border patrol.

What does the IATA certificate stand for?

IATA stands for International Air Transport Association. The certification is awarded to recognize excellence in workplace learning practices and compliance with international industry training standards.

Are you ready for the Rulewave experience?

Let’s make your job easier.
Get in touch